Payment & Billing Policy

1. Overview

This Payment & Billing Policy applies to all purchases made through GuessOurDay.com, operated by Lanai Group LLC ("Guess Our Day," "we," "us," or "our"). By making a purchase, you agree to this Policy. All purchases are made on our website.

2. Event Upgrades

Events may be upgraded from free to paid for a one-time fee per event. Each event is purchased separately, and event upgrades do not renew. Any host or co-host of an event may upgrade it using their own payment method. Paid features become available on the event immediately after payment and apply to everyone using the event. A paid event cannot be changed back to a free event.

3. Vendor Listing Subscriptions

Paid vendor listings are sold as an annual subscription that renews automatically each year at the then-current price until cancelled. You can cancel at any time from your vendor account on our website; cancellation stops the next renewal, and paid features remain active until the end of the current annual term.

If a paid listing is not renewed, whether because it was cancelled or because payment failed, the listing returns to a free listing at the end of the term. When this happens, the listing's media gallery is permanently deleted, the headline and description are shortened to the free listing limits, and all other paid features end.

4. Pricing and Price Changes

All prices are in US dollars and are shown before you complete a purchase. Prices may change from time to time. For vendor listing subscriptions, we will email you at least 30 days before a new price applies to your renewal, and renewals after that date are charged at the new price. Price changes do not affect purchases already completed.

5. Promotional Codes

We may offer promotional codes for free or discounted event upgrades or vendor listings. Promotional codes are entered on our website before checkout and are subject to the terms shown when they are offered, including expiration dates and usage limits. Each code may be used once per account, has no cash value, and cannot be combined with other codes.

6. Payment Processing

Payments are processed by our third-party payment processor, Stripe. We do not store your full payment card details. Your use of the payment processor is also subject to its terms and privacy policy.

7. Taxes

Applicable sales tax, VAT, GST, or similar taxes are calculated based on your location and added at checkout where required by law.

8. Refunds

Event upgrades are final and non-refundable once payment is complete. You can fully set up and review your event before paying, and paid features are made available immediately upon purchase.

Vendor listing subscription payments are non-refundable, including for any unused portion of an annual term. Cancelling stops future renewals.

Where the law of your country gives you a right to cancel or withdraw from a digital purchase, you agree that the digital service begins immediately upon purchase and that, to the extent permitted by law, you lose that right once the service has been provided. Nothing in this Policy limits any rights you have under applicable consumer protection laws that cannot be waived.

9. Failed Payments

If a payment fails, paid features may not be activated. For vendor subscriptions, we and our payment processor may retry the payment; if payment cannot be completed, the listing returns to a free listing as described above.

10. Chargebacks and Disputes

If you have a problem with a charge, please contact us first at support@guessourday.com so we can help. If you file a chargeback without contacting us, we may suspend the related account, event features, or listing while the dispute is resolved.

11. Donations Are Not Purchases

Gifts made to a couple through donation links such as Venmo, Cash App, or Zelle are made directly between the guest and the couple through those third-party services. Guess Our Day does not process, receive, or refund these gifts.

12. Changes to This Policy

We may update this Policy from time to time and will post the updated version on this page with a new "Last Updated" date.

13. Contact Us

Questions about this Policy or a specific transaction can be sent to support@guessourday.com or by mail to Lanai Group LLC, 732 S 6th St, Ste N, Las Vegas, NV 89101, USA.